The RBC temporary foreign workers story has dominated the news for a whole week. It made the CEO look out of touch, alienated customers and employees, shone an unwanted spotlight on all the other banks, and embarrassed senior politicians. Here’s how your organization can avoid a similar fiasco:
The sense of duty, responsibility and stewardship we see in Downton Abbey are nothing less than old-fashioned words for the “modern” concept that a few corporations are once again embracing: Corporate Social Responsibility (CSR). But with one important difference: Robert Crowley, the Earl of Grantham, is an individual as opposed to a corporation. And, he takes this responsibility very seriously.
In many of the largest and well-run organizations, public relations is a senior management function whose job is to act as the “eyes, ears, and sometimes the conscience” of an organization. What does that mean?
Innocent until proven guilty. That’s the foundation of Canada’s legal system. Yet as Senator Patrick Brazeau was taken away last week in handcuffs with the television cameras rolling, the public-at-large made a very different decision.